& Objective
Transform IT development organizations from plan driven to value driven. Establish partnership with business partners to help define the right products to build and employ Agile practices to deliver the products well. Coach the enterprise to leverage IT strategically instead of as just a cost center.

& Education
M.S. Computer Science Central Michigan University (3.56/ 4.0 GPA)
B.S. Education & Speech Pathology Central Michigan University
 
1 Certifications
Sun Certified Programmer for Java 2 Platform 1.4
Microsoft Certified Application Developer – MCAD for .NET
 Certified ScrumMaster Certified Scrum Practitioner



  
3 Career Skills
Leadership
Industries
  • Transformed IT organzation to become business customer and deliver focused using agile best practices  (value driven) replacing waterfall practices (plan driven)
  • Telephony ordering, provisioning and billing systems application development
  • Application development and enterprise architecture executive for key enterprise large scale products
  • Telephony real-time, fault-tolerant systems application and database development
  • Enterprise thought leader for IT processes and technology
  • Financial and banking infrastructure application development
  • Large program and project manager (waterfall and agile)
  • Behavioral health application development
  • Personnel management of large IT organizations (career, salary, performance, coaching etc.)
  • Insurance industry application development for client management and marketing applications deployed nationwide

3 Technology Skills
Systems
Tools
  • Insurance and Health Care: zLinux, Webshere, Windows Server, IIS, .NET , SQL-Server Oracle, Sybase, DB2, Tomcat, Apache, WAS, HP-UX, LINUX
  • Client/ Server Application Development: C, C++, Objective C, C#, Java, J2EE, Visual FoxPro, Clipper, Access, Clarion, Omnis 7, Intel & Motorola Assembler Language
  • Telephony OSS: MACH Kernel, UNIX BSD, NeXTSTEP, UNIX System V, HP-UX
  • Middle Tier Development: ADO.NET, Active-X, COM, MQ
  • Telephony Network Elements: Stratus UNIX and 3B20 UNIX RTR, Nortel Switches, HP SCP and SMS, AT&T Network Control Points (NCP/SCP)
  • Web Application Development: ASP, ASP.NET, C#, Java, JSP, HTML, XML, XSLT, JavaScript, PHP, Perl
  • Manufacturing: Intel Real-Time Event Driven OS
  • Database Development: SQL-Server 2000, 2005, Oracle, TSQL and PL/SQL Stored Procedures and Triggers
  • IDE, Architecture and Design: Visual Studio 1.x & 2.0 beta, TOAD  JBuilder, Eclipse 3.x Visio Enterprise Architect and UML
 
3 Professional Experience
Nationwide Insurance Columbus & Dublin, OH
2006 - Present
Director of IT Applications / Senior Consultant Program Management
  • Program Manager for Agent Gateway Marketing (AGM), an application used by agents to identify up sale and cross sale opportunities for existing Nationwide policy holders
    • Took AGM web application that was late, unstable and performing poorly and turned it around inside of 3 months to enable it to deploy nationwide to 22,000 agents
    • Identified performance issues of the AGM WAS based web application running on a virtual ZLinux environment on a ZOS mainframe to take web transactions from 1 per second to over 30 per second
    • Identified issues with the Agile XP process and enabled it to scale within Nationwide IT that employed traditional waterfall processes  
    • Lead the Agent Gateway program by being the first to deliver a web based application in the ZLinux environment for the Agent Gateway program which failed to deploy to production during the first 3 years
  • Successfully fixed a second large project called Agent Gate Client Management which suffered from missed dates, high defects and poor performance
  • Currently directing three top ten projects with a labor budget running 18 million dollars annually
  • Charged with establishing the new development center across Nationwide IT using Agile best practices
  • Projects provided model for Agile best practice that scaled across IT while integrating with traditional waterfall managed projects
  • Invited to provide a full day Agile introduction to the IT leadership team (directors and above)
  • Employed the following Agile best practice for projects that were highly integrated and large in scale
    • 2 Week Iterations
    • Paired Programming
    • Test Driven Development
    • Automated Functional Testing
    • Continuous Integration, Functional and Performance Testing
    • Tasking
    • Iteration Planning Meetings
    • Daily stand ups, Xplanner and other tools and practices
    • Wrapped Agile with traditional project management reporting to fit within the enterprise
  • Agile principles were used to successfully deliver application release every two months with near zero defects with a budget variance under 3 percent
  • Established strong business partner relationships while driving results and accountability across IT and the business
  • Resulted in driving defects and cost out and significantly improving on time and within cost delivery, business value and customer satisfaction in addition to the adoption of agile within PCIT
 
Technologies used: Java, J2EE, Websphere Application Server, ZLinux Virtual Machines, DB2, JUnit, SQL, Javascript, HTML, XML, CSS
 
 
Sterling Commerce (EDI Services), Dublin, OH
2005 - 2006
Senior Manager Commerce Center
  • Introduced and employed SCRUM and XP practice to the development team resulting in on time, on budget deliveries with low defects and high customer satisfaction
  • Identified and prioritized performance and stability enhancements to Commerce Center, an Internet face EDI protocol handler for the IBM Mainframe
  • Developed a process to respond to production issues and provide post mortem analysis to prevent future occurrence of past incidents
  • Partnered with business to develop a prioritized product backlog and planned target releases for items on the backlog
  • Resulted in consistent on time delivery of a production stable real-time e-commerce application
 
Technologies used, Microsoft Visual C++, ASP, Microsoft Windows 2003 Server, IBM MQ, Microsoft SQL Server 2005, XML, HTML, CSS, JavaScript, Windows 2003 Advanced Server, IIS6.0 and numerous EDI protocols
 
 
CMHC Systems (Behavior Health Industry), Dublin, OH
2004 - 2005
Director of Application Architect and Development
  • Lead enterprise architecture team, produced software product architecture and roadmap for enterprise
  • Introduced SCRUM and XP practices to application development teams
  • Designed hardware and software deployment architecture for remote and client server applications
  • Identified and selected enterprise software application development technologies
  • Designed and deployed application design patterns for new products
  • Provided technical leadership and application development employing the enterprise architecture
  • Designed and implement application design patterns for Clinical Application
  • Inherited a problem project (conversion of data from ISAM to SQL Server Database), identified the issues, designed the solution and managed the successful completion of the project
  • Employed and trained development teams to use the iterative (XP, SCRUM) process for software development
  • Developed and delivered Java and ASP.NET/ C# training for application developers
  • Resulted in fully employing under utilized staff to build the first web based behavioral health application for CMHC
    
Technologies used, Microsoft .NET Framework 2.0 beta, ASP.NET 2.0 beta, Infragistics, C#  2.0 beta, SQL Server 2005, ADO.NET 2.0 beta, XML, HTML, CSS, JavaScript, Windows 2003 Advanced Server, IIS6.0, Visio Enterprise Architect, Sharepoint
 
 
Bank One/ JPMC, Columbus, OH
2003 - 2004
Senior Manager of Enterprise Internet Application Development
  • Led development team for Asset Inventory Management System, Enterprise Network Request System, Network Provisioning and Voice (PBX) Provisioning Intranet Applications 
  • Introduced and employed Agile (XP and SCRUM) process for deliverables
  • Designed software and hardware architecture to provide highly available geo-redundant Intranet applications
  • Led DNS automated provisioning via a HostMaster (DNS) Intranet application using J2EE and JBoss
  • Currently architecting IP network discovery and provisioning system to improve network services and scale
  • Progressively given more responsibility and work for additional enterprise intranet applications
  • Resulted in the stablization of production and the on-time deliery of applications
 
Technologies used, Microsoft .NET Framework, ASP/ ASP.NET, ASP, SQL Server 2000, Oracle 9i, ADO.NET, ADO, C#, VBscript, PHP, HTML, XML, XSLT, HTML, CSS, Javascript, Web Services, Windows 2000 Advanced Server, IIS5.0/ IIS6.0, UML and Visio Enterprise Architect
 
 
Redemtech Incorporated (Technology Recycling Industry) 
2002 – 2003
Manager and Lead Developer of ASP.NET Internet Application
  • Authored requirements and specifications for the web store internet applications
  • Built system architecture and design for e-commerce web applications using Microsoft Visio Professional/ Enterprise Architect (UML Use Case, Sequence and Class design diagrams)
  • Project managed web application implementation using Microsoft Project
  • Implemented Internet web site including web store, Extra-net customer site and Intra-net web applications using Visual Studio .NET with Visual C#
  • Resulted in the delivery of the e-commerce web store using ASP.NET and SQL-Server within 5 months
 
 
 
 
Technology used, Microsoft .NET Framework, ASP.NET, SQL Server 2000, ADO.NET, C#, C++, VB, XHTML, XML, Web Services, Windows 2000 Advanced Server, IIS5.0, Perl, UML and Visio Enterprise Architect
 
 
Qwest Communications Incorporated/ LCI International
1996 – 2001
Senior Director Enterprise Architecture                                   
  • Led software developers to begin building the infrastructure that enabled business to be conducted across the Internet (inside out strategy based on J2EE and .NET web services architecture)
  • Focused team of 20 enterprise architects to provide infrastructure definition for web services, message bus, workflow and other IT wide infrastructure technologies and then led the team to influence and train the software development teams to design and develop these new systems.
  • Resulted in the utilization of architecture by the applicaiton development teams
 
Technology used, Java, BEA Application Server, Oracle, XML, UDDI, WSDL, HTML, HTTP (i.e., full web services stack using J2EE and .NET), JBuilder, VisualStudio, ADO, ASP, Active-X, SQL
                                      
Senior Director/ Director Product Engineering
  • Built and developed the Product Engineer Organization of 40 system engineers (business analyst), responsible for leading architecture, design and implementation of products for Qwest’s voice, data, hosting and internet services. Back office systems were based on Oracle 8i, Java (J2EE), C++, C and PowerBuilder etc. built on Windows NT/2000, HP-UX, Alpha Server and various network element platforms.
  • Managed projects consisting of virtual teams of over 500 hundred developers of back office systems that were used to order, provision and bill for Qwest telephony and IP products.
  • Delivered product architecture, system requirements and project schedules within IT for key products including Web Portal, Business and Wholesale Dial, Network VPN, Frame Relay, ATM and traditional voice products.
  • Managed product development annual budgets of over 50 million dollars to deliver over 60 products.
  • Technologies used, Multi-Tier Object-Oriented Java (Java, BEA Application Server, Oracle), Qwest Web Portal, Object-Oriented C++, C, Two-Tier (PowerBuilder/ Oracle), SQL, UNIX (HP-UX), DEC/ Alpha, Windows NT/2000, SQL, JBuilder, VisualStudio, ADO, ASP, Active-X, SQL
  • Senior Manager of Engineering Support and Network Provisioning Development
  • Led over 60 software developers responsible for telephony provisioning systems including:
    • Network Element Automated Network Provisioning (NEAP/ Nortel DMS 250 Switch Provisioning); International Routing Operational Support System (IROSS); Domestic Routing Operation Support System (DROSS); Enterprise wide NPA-NXX database (RADIS); Advanced Intelligent Network Service Provisioning; Facility Cost Accounting (FCA); Facility and Equipment database (F&E); Network Traffic Utilization (NTU)
  • Partnered with the customer to help them identify the owner and decision-makers of their projects and provided a single point of contact into IT to manage and coordinate all development for customers by IT
  • Responsibilities grew from 4 to 60 plus developer
  • Resulted in the on time delivery of production stable applications and strong business partner relationships
 
Technologies used, Object-Oriented C++, C, Two-Tier (PowerBuilder/ Oracle), SQL/ PL-SQL, UNIX (HP-UX), DEC/ Alpha, Windows NT, VisualStudio, Nortel Switches, Network Voice Response Units. HP Service Control Points, HP Service Management Systems
 
 
AT&T/ Lucent Bell Laboratories
1984 - 1996
Member of Technical Staff
Service Creation for Advanced Intelligent Network (AIN) Services                     
  • Conceived, designed and built (invented) the Service Creation Environment (SCE) technology, launching the SCE business for the International Market (SCE2000), Wireless (WSCE), AT&T International and the AT&T Domestic Markets. SCE technology was a breakthrough technology that made use of late binding, dynamic typing object technology, supported Service Independent Building Block (SIB) creation, visual programming, client server architecture and the ability to generate telephony service logic for any programmable network element
  • Managed product development and prototyping staff
  • Responsibilities included traveling and meeting with international and domestic customers, understanding customer needs and translating customer needs into market advantage for AT&T
  • Resulted in the sale of the SCE2000 product in Tiawan, Indonesia, Germany and Italy
 
Technologies used, C, Object-Oriented C++, Object-Oriented Objective C, NEXTSTEP, Sybase, DSD-SQL, CAL, UNIX KORN Shell, UNIX V, UNIX BSD, Mach Kernel
 
2NCP (Network Control Point) Architect, Design and Implementation
  • Conceived and designed the programmable interface for the Number 2 Network Control Point (2NCP) Interface included the Customer Application Language (CAL), DSDSQL, and the Transaction Processing Language 2NCP is the intelligence in AT&T's intelligent network, providing key telephony service applications like Advance 800, Software Defined Networks (SDN), 900 Service and other highly profitable services and are the basis for the international and wireless telephony markets Responsibilities included understanding AT&T needs for the intelligent network (IN) and designing solutions that placed AT&T as the market leader in intelligent network services. Resulted in the nationwide deployment of the 2NCP to support all Advanced Intelligent Network Services
 
Technologies used, procedural C and C++, DSD-SQL, CAL (Customer Application Language), UNIX Shell, UNIX V and  Stratus Real-Time UNIX
 
1NCP Developer
  • Designed and implemented features for the Query Processing engine for the Number 1 Network Control Point (1NCP). Query Processing included the Customer Record Language interpreter, 1NCP was the first generation programmable controller for the AT&T Intelligent Network
  • Responsibilities included designing service independence into the Customer Record Language, interfacing with system engineering and coordinating feature development for the 1NCP
  • Resulted in being appointed the lead architect and developer for 2NCP
 
Technologies used, C, AWK, UNIX Born and Korn Shell, UNIX Utilities, UNIX V, 3B20 UNIX RTR (Real-Time Reliable)
 
 
Other/ Entrepreneur Experience
1980 - Present
  • Adjunct Professor Devry University, designed and taught classes in Intro and Advanced Java, Visual Basic.NET, C# and ASP.NET
  • Co-Founder and Co-Owner of TekNet - Provided Consulting, recruiting and staff augmentation for Information Technology Industry. (C#, Visual Studio.NET, SQL Server 2000, HTML, ASP.NET, ADO.NET).
  • Co-Owner/ Operator of Web Hosting Company, Baird Internet Technology - Provided Web Hosting and Email Services on NT, IIS, SQL Server 7 and SendMail. Performed engineering, configuration, administrative and programming services for business and customers.
  • Owner/ Consultant of Personal Touch Software - Designed, developed, tested and deployed software for Cardiology Department at Children’s Hospital in Columbus OH. Software processed cardiac catheterization data to calculate and present results. Also provided networked patient tracking system. Also built EARS database for Audiologist at Munson Hospital, Provided Student Database for University of Cincinnati, Customer Database for Car Repair business etc. (Omnis 7, Clarion, Access 2000, dBase II/III, Visual FoxPro, Clipper, SQL Server 7)
  • Minor Owner/ Software Engineer of Software Laboratories and Bruce & James Software – Managed marketing, sales and software development for IBM-PC. Developed Installation software for WordVision, the first word processor for the IBM-PC to be distributed nationwide via Simon and Schuster’s book stores. Co-developed fast screen refresh algorithm in 8086 assembler, permitting fast refresh of display without screen flicker.
  • Software Switch Developer for ITT – Developed features for ITT toll switch.
  • Software Developer for System Research Laboratories - Debugged Imbedded software application for Laser Micrometer using Intel Assembler, PROM Burners and In Circuit Emulator (ICE).
  • Software Developer for System Research Laboratories - Designed and implemented real-time manufacturing process monitoring software application for Ford engine assembly plant in Windsor Ontario using Intel event driven assembly language production and development environment, PROM Burner and In Circuit Emulator (ICE).
  • Software Developer for NCR - Developed software for Automated Teller Machines (ATM) using COBOL (Transaction Process Language Compiler) and Intel Assembler (Transaction Process Language Interpreter).
 
Technologies Used, Intel Assembler Languages, COBOL, C, dBase II/III/IV, FoxPro, Visual FoxPro, Clipper, Omnis 7, Clarion for Windows/ MS-DOS, Access 2000, MS-DOS, Windows 3.1/ NT, NorthStar, ITT Toll Switch, JBuilder, VisualStudio.NET, ADO.NET, ASP.NET, Active-X, SQL Server, C#, HTML
 
3 Professional References
Managers
  • Dave Bartlett - VP of Enterprise Architecture/ Product Engineering Qwest Communications
  • Dave Kersys – VP of Software Development CMHC Systems
  • Frank Tiller - Senior Director of Enterprise Architecture Qwest Communications
  • Seth Flory – AVP Nationwide
 
Direct Report
  • Bill Bogantz - Director of Product Engineer Qwest Communications
 
Peers
  • Carmen DeArdo - DMTS (Distinguished Member of Technical Staff) Bell Laboratories AT&T/ Lucent
  • Phillip Cupp – Director Product Development, Senior Architect and Lead Developer CMHC Systems